Why choose iPractice?

iPractice offers evidence-based therapy treatments for anybody who would like to improve their mental health. We offer regular contact with our psychologists and we use smart technology to help you to achieve sustainable results.

iPractice offers chat therapy based on scientifically-proven methods. You can also choose to have additional in-depth consultations alongside the chat therapy. These will be carried out either at our practice location or via a video consultation. This means that, rather than only speaking to your psychologist now and again, you will have contact with us a number of times each week, ensuring that you keep moving smoothly along your treatment path.

We do not have a waiting list – you can start your treatment straight away.

How does iPractice work?

You can always contact us by telephone or via chat for no-obligation information or to speak to one of our psychologists. If you have been referred to us by your doctor, we will call you back on the same day.

During your introductory telephone discussion, one of our psychologists will explore your questions with you and look at what you would like to work on. On the basis of this discussion, we will decide with you which of iPractice’s programmes will work best for you.

As soon as we have enough information, you will be paired with one of our psychologists and you will be able to start your own online programme right away. You will receive guidance, online interventions and tasks to carry out several times each week via the online consultation room. You will also be able to share what you are thinking, how you are feeling and what you have been doing in your daily life.

Based on your symptoms and problems, we will decide together whether video consultations and/or consultations at our practice location with a specialised psychologist would be beneficial to you in addition to your online treatment programme.

Your treatment will be evaluated at the midpoint and at the end. We will evaluate your progress together to check that we are on the right path. Your psychologist will still be available to help you once you have completed your programme; you can stay connected via chat if you feel it would help you. If at any point you have a question or something on your mind, you will still be able to share it – we want to be able to offer you support in the long term.

How do I use the online consultation room?

To make use of the online consultation room, you need to download the Wire app on your smartphone, tablet or desktop computer. Wire is a highly secure way of sharing confidential information via chat or video. We recommend that you download the ‘personal’ version. This version is free and has everything you need for your therapy. You can download Wire here.

Once you have installed Wire and created an account with a user name, you can share your user name with us on the Wire app – look for the ‘Team iPractice’ account (@teamipractice) and send a message with your name and user name. Then we can activate your personal treatment space.

Is iPractice covered by health insurance?

Your treatment will be covered by insurance if:

Psychological treatment is covered by insurance if you are referred by your doctor and you are suspected of suffering from psychological disorder. You can bring your referral letter with you, mail it to us or ask your doctor to give you a digital referral using the ‘Zorgdomein’ referral system.

Your treatment will not be covered by insurance if:

You are experiencing symptoms and having difficulties but you are not considered to be suffering from a psychological disorder. If this is the case, we can still help you. We will create a custom-made programme for you. The cost will be covered by you or your employer. We always work with the current rates as defined by the Dutch Healthcare Authority.

Will I get a reimbursement from my health insurance company?

Yes, iPractice meets the statutory requirements for cover by health insurers and the cost of your treatment will be reimbursed by your health insurance company once you have completed your programme as long as you are eligible for insurance-covered treatment.

If you are still not sure, feel free to call us – we will do our best to answer your questions.

How much of the total cost can I expect my insurance to reimburse?

The cost of your treatment will be reimbursed as long as you are eligible for treatment covered by health insurance. The amount of your reimbursement depends on your insurance package and its specific policies. Your insurance provider will reimburse you after you have completed your iPractice treatment programme.

There are usually two different types of insurance policies: contracted care policies and non-contracted care policies. A contracted policy usually offers you a more limited choice and your insurer will reimburse a percentage of our final invoice – this is usually between 55% and 80%. A non-contracted policy offers you greater choice and your insurer will reimburse a higher percentage of your final invoice – usually between 80% and 100%. Our psychologists can check for you to see what your insurance policy offers so that you won’t have any nasty surprises.

If you are still not sure, feel free to call us – we will do our best to answer your questions.

What does iPractice treatment cost?

Online iPractice programmes and one-off consultations not covered by insurance:

Listed below are the prices of the 100% online iPractice programmes. You can also choose to add optional video consultations or consultations at our practice location with one of our psychologists. These prices conform with the standard rates set by the Dutch Healthcare Authority:

  • 100% online chat therapy € 249,00 for a 4 week programme
  • One-off consultation at our practice location (Amsterdam) or video consultation: € 104.99 per consultation

Online iPractice programmes with additional video consultations or consultations at our practice location covered by insurance:

The Dutch Healthcare Authority determines which healthcare services you are eligible for – and what the cost will be – based on your symptoms and social situation. At the beginning of your treatment programme, we will discuss with you which healthcare services you will receive. This will also determine the total price of your programme.

Here is an overview of the cost of the various programmes:

  • Intake process only: €179
  • Short Programme (average length 1 – 2 months): € 499
  • Medium Programme (average length 2 – 3 months): € 849
  • Intensive Programme (average length 3 – 5 months): € 1,349

Be aware that all health insurance policies charge an excess of €385 per calendar year. Bear in mind that you will have to pay this amount to your health insurance provider.

How does payment work?

All payments are by direct debit. At the start of your programme you will sign a direct debit authorisation. After this, the amount of €149 will be debited from your account every four weeks.

If your treatment is covered by your health insurance, you will receive your final invoice at the end of your treatment which you can submit to your health insurer. We will take into account how much of the total cost has already been paid via direct debit. The remaining amount will be debited from your account three weeks after the end of your treatment programme. Health insurance companies usually pay reimbursements within two weeks of receipt.

Is there a waiting list?

We do not have a waiting list. You can get started straight away.

What about my privacy?

At iPractice, mutual trust and our professional code of conduct is at the core of the service we offer our clients. It goes without saying that your privacy is something we take extremely seriously. It is crucial to us that we always protect the personal details of current (and future) clients.

Thanks to the way we operate as a business, clients and future clients can rest assured that any personal details they may share with us are in safe hands. Below are some of the principles on which our privacy and data policy is based. For more information, please see our detailed privacy statement.

Your details belong to you

  • We will ask you for permission to use your details if necessary.
  • Except for (psychological) medical and legal purposes, we delete details about your treatment wherever possible after your treatment has finished.
  • We do not share your personal details with third parties unless it is essential to do so in order to provide the necessary services.
  • You can request access to your details or ask us to remove them at any time.
  • We will ask for your permission to use your details anonymously or under a pseudonym for the purpose of improving our diagnostics and treatment. This will help us to improve (psychological) medical treatment for future clients.

Visibility and processing of your personal details are kept to a minimum

  • We only process your details for relevant purposes.
  • Only colleagues who are involved in your treatment will have access to your (psychological) medical details. Other personal details are only visible to colleagues who need them for administrative purposes.
  • Our practitioners are medically certified and bound by medical confidentiality. Other colleagues have to sign a confidentiality agreement.
  • Wherever possible we work with anonymous details and pseudonyms.

We work in a secure environment and with reliable partners

  • Our systems and processes are secured to insure that your details are never used for purposes other than those intended.
  • The partners with whom we work to deliver our services are always carefully selected on the basis of our strict reliability requirements.
  • We have signed data processing agreements with all our partners.

We comply with all relevant laws and legal guidelines

  • We comply with all the guidelines of the General Data Protection Regulation (GDPR) as well as the existing rules concerning privacy in healthcare.
  • Wherever possible, our processes comply with the NEN7510 standard for healthcare. We are working hard towards obtaining this certification.

If you have any questions about our privacy policy please contact us at team@ipractice.nl.

I am not satisfied with the experience I have had at iPractice. What should I do?

We hope that you will talk to us if you are not satisfied about the service you have received at iPractice. The first person you should approach is your specialised psychologist. If you find this awkward, or you feel that it is difficult to talk about your concerns, you can get in touch with the iPractice complaints officer, who is appointed by the National Association of Independent Psychologists and Psychotherapists. The complaints officer is trained to listen to your complaint as well as mediating the way in which your complaint is handled.

For more information, go to www.lvvp.info of call (088) 234 1606.

Where can you see our quality statutes?

Gijs Coppens BIG: 89922500025
Simone das Dores BIG: 19062794025, 19062794016
Nine Gramberg BIG: 79925798125
Yvonne Jongma BIG: 19922482225
Zoila Knel BIG: 69922388425
Mirte Verkuijlen BIG: 19913722425
Yara Wurtz BIG: 99923986025
Bregje Brenninkmeijer BIG: 29916932625
Sanne Haarsma BIG 89920261825
Camille Kooijman van den Brink – BIG 99927137725
Mariëlle van der Meer – BIG 79922477625
Irene Bakker – BIG 89927460325