Why choose iPractice?

iPractice offers evidence-based therapy treatments for anybody who would like to improve their mental health. We offer regular contact with our psychologists and we use smart technology to help you to achieve sustainable results.

iPractice offers chat therapy based on scientifically-proven methods. You can also choose to have additional in-depth consultations alongside the chat therapy. These will be carried out either at our practice location or via a video consultation. This means that, rather than only speaking to your psychologist now and again, you will have contact with us a number of times each week, ensuring that you keep moving smoothly along your treatment path.

We do not have a waiting list – you can start your treatment straight away.

How does iPractice work?

You can always contact us by telephone or via chat for no-obligation information or to speak to one of our psychologists. If you have been referred to us by your doctor, we will call you back on the same day.

During your introductory telephone discussion, one of our psychologists will explore your questions with you and look at what you would like to work on. On the basis of this discussion, we will decide with you which of iPractice’s programmes will work best for you.

As soon as we have enough information, you will be paired with one of our psychologists and you will be able to start your own online programme right away. You will receive guidance, online interventions and tasks to carry out several times each week via the online consultation room. You will also be able to share what you are thinking, how you are feeling and what you have been doing in your daily life.

Based on your symptoms and problems, we will decide together whether video consultations and/or consultations at our practice location with a specialised psychologist would be beneficial to you in addition to your online treatment programme.

Your treatment will be evaluated at the midpoint and at the end. We will evaluate your progress together to check that we are on the right path. Your psychologist will still be available to help you once you have completed your programme; you can stay connected via chat if you feel it would help you. If at any point you have a question or something on your mind, you will still be able to share it – we want to be able to offer you support in the long term.

What types of treatment does iPractice offer?

At iPractice we can help you with various different help requests or complaints. A number of examples are: anxiety complaints, worrying and stress, but also a negative self-image or loneliness. Based on your complaints and request for help, we can draw up a treatment plan together, in which we can also apply treatment interventions. To begin with, we use solution-oriented therapy and positive psychology. We look at your strengths, which you can use to tackle your request for help. We also offer cognitive behavioral therapy (CBT), where you learn to look at your problems in a different way. Cognitive behavioral therapy assumes that problems are sustained by a person’s thoughts and behavior. During this therapy you learn to look at these thoughts and behaviors and learn how to interpret them differently. The goal is to develop an objective view of your feelings and perceptions, so that your negative feelings will disappear. We also use Acceptance and Commitment Therapy (ACT). Here you learn to easily deal with obstacles and difficulties that you encounter in life (acceptance), such that you can invest more time in things that you really find important (commitment). In addition, we also use mindfulness, with which you learn to live more consciously and to be more present in the current moment. This can help you to worry less about things in the future, for example.

We also use EMDR therapy for trauma-related issues. EMDR stands for Eye Movement Desensitization and Reprocessing, a therapy specially developed for people who continue to suffer from a traumatic event. It could be that you develop psychological complaints after a major event in your life, such as flashbacks and re-experiences or shock and avoidance reactions. EMDR can help to reduce these complaints.

Can I involve family, friends or other loved ones in my treatment?

Yes, there is the possibility to involve family, friends or other loved ones. You can discuss this with your psychologist at the start or during the course of your treatment. For example, you can choose to have someone join the treatment, if it is appropriate and helpful ofcourse. In addition, your loved ones are also involved by giving them a role in the exercises and assignments that you will perform in your daily life. We at iPractice believe that daily exercises help you to learn and apply newly learned insights in your life. Family members can also be involved in this.

How do I use the online consultation room?

To make use of the online consultation room, you need to download the Wire app on your smartphone, tablet or desktop computer. Wire is a highly secure way of sharing confidential information via chat or video. We recommend that you download the ‘personal’ version. This version is free and has everything you need for your therapy. You can download Wire here.

Once you have installed Wire and created an account with a user name, you can share your user name with us on the Wire app – look for the ‘Team iPractice’ account (@teamipractice) and send a message with your name and user name. Then we can activate your personal treatment space.

Is iPractice covered by health insurance?

Your treatment will be covered by insurance if:

Psychological treatment is covered by insurance if you are referred by your doctor and you are suspected of suffering from psychological disorder. You can bring your referral letter with you, mail it to us or ask your doctor to give you a digital referral using the ‘Zorgdomein’ referral system.

Your treatment will not be covered by insurance if:

You are experiencing symptoms and having difficulties but you are not considered to be suffering from a psychological disorder. If this is the case, we can still help you. We will create a custom-made programme for you. The cost will be covered by you or your employer. We always work with the current rates as defined by the Dutch Healthcare Authority.

Will I get a reimbursement from my health insurance company?

Yes, iPractice meets the requirements for coverage by health insurers. The cost of your treatment will be reimbursed by your health insurance company. Check “What are the costs for a psychologist” to see with which insurance companies we work together.

If you are still not sure, feel free to call us – we will do our best to answer your questions.

How much of the cost can I expect my insurance to reimburse?

All health insurers reimburse 100% of our care, except Achmea (Zilveren Kruis, Interpolis, FBTO and ProLife) and ENO. These insurers reimburse approximately 70%. Check the website of your insurer to see what % applies to you.

If you are still not sure, feel free to call us – we will do our best to answer your questions.

What does iPractice treatment cost?

If you have insurance from one of the companies we have contracts with, the bill of your treatment program is sent to you insurance company. If you are insured with an insurer we don’t have a contract with or you want to pay for the treatment yourself, you can expect the following cost:

• Introduction only: €250
• Short course (1-2 months): €650
• Medium course (2-3 months): €1050
• Intensive course (3-5 months): €1650
• Additional and separate consultations with an iPractice psychologist are usually not covered by insurance and cost €135 per consultation.

Don’t forget that many basic insurance policies require you to pay a standard deductible of €385 per calendar year. Depending on your other health care expenses, you may have to pay this amount yourself. You pay this amount to your health insurance company, not to iPractice.

How does payment work?

All payments are by direct debit. At the start of your programme you will sign a direct debit authorisation. After this, you will receive a monthly bill with the costs of all your offline and online consultations with our psychologists. You can directly invoice these costs to you health insurer.

In case we have a contract with your health insurer we’ll send the bill directly to them.

Does iPractice cooperate with other healthcare providers?

iPracitce has a large team of psychologists with different areas of expertise, enabling us to continuously learn from each other and improve our care. However, it could be that your request for help is not suitable for iPractice. In that case, we will help you to get a good referral to a place that is suitable for you. For this we have a good partnership with the crisis service in the relevant regions, with whom we can consult easily. We also have good contacts with various specialized mental health care providers (in Dutch: specialistische GGZ or SGGZ), including Arikin Punt P, GGZ Ingeest and Vitaalpunt. We can discuss your request and see if a referral would be more appropriate.

In addition, we also have good contact with the referring GPs and practice nurses (in Dutch: POHs), with whom we can work together to find the best care for you.

Is there a waiting list?

We do not have a waiting list. You can get started straight away.

What about my privacy?
At iPractice, we like openness and transparency. Therefore, we are open and transparent about how we handle your personal data. Your privacy is always our number one priority. Your data is safe with us and we will use it wisely.

All answers to your questions about how we process your data can be found in our privacy statement.

I am not satisfied with the experience I have had at iPractice. What should I do?

We hope that you will talk to us if you are not satisfied about the service you have received at iPractice. The first person you should approach is your specialised psychologist. If you find this awkward, or you feel that it is difficult to talk about your concerns, you can get in touch with the iPractice complaints officer, who is appointed by the National Association of Independent Psychologists and Psychotherapists. The complaints officer is trained to listen to your complaint as well as mediating the way in which your complaint is handled.

For more information, go to www.lvvp.info of call (088) 234 1606.

Where can you see our quality statutes?

Gijs Coppens BIG: 89922500025
Simone das Dores BIG: 19062794025, 19062794016
Nine Gramberg BIG: 79925798125
Yvonne Jongma BIG: 19922482225
Zoila Knel BIG: 69922388425
Mirte Verkuijlen BIG: 19913722425
Bregje Brenninkmeijer BIG: 29916932625
Camille Kooijman van den Brink – BIG 99927137725
Mariëlle van der Meer – BIG 79922477625
Irene Bakker – BIG 89927460325
Carlos Hoogenboom – BIG 29920961525
Kiki Bruggink – BIG 79916843625
Iris Mirande – BIG 29917956725
Eline van Eechoud – BIG 29925387825
Mirjam van der Brug – BIG 79925181125
Mirte Beusen-Mellon – BIG 89929892025
Monique Zeinstra – BIG 79915442125